17-12-09, 05:25 PM
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Forum Admin - Play nice!
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Join Date: Sep 2009
Location: Bills Town, Wark's, UK
Age: 42
Posts: 4,720
Thanks: 856
Thanked 411 Times in 338 Posts
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My Local Services USA FAQ's
Frequently Asked Questions
We want you to take full advantage of your Business Listing, so have included some help and answers to frequently asked questions about My Local Services.
- Lifetime Premium Listings - can I edit my business listing? Absolutely yes, we do not charge you for any edits or assistance with editing. Simply search for your listing, and select the big green "Edit this listing" button. You will need the email address you signed up with and your password. You can then edit any part of your listing, including things like your business name, add more links, change pictures, text, etc etc... If you decide to change your categories, which you can, then you will need to allow 24 hours before your new categories become fully searchable.
- Whoops I've lost my password! Fear not, simply go to the "Edit this listing" button for your business, and you will see a lost password link. Click that and your password will be emailed to you. Remember you can change your password to anything you want when you edit your listing.
- If my business changes address what happens to my listing? Not a problem. Simply edit you’re listing and change your business details. Once you have previewed your revised listing, select ‘publish’ and your updates will appear instantly. The new address may take up to 24 hours before it is correctly searchable, as our database processes all updates first thing every morning.
- How do my customers leave reviews? By going to My Local Services and selecting the “Leave a Review” button. They will be asked to enter the name of the business and then add a referral. All feedback is screened to ensure no slander or misuse. Remember, Premium Listings with the most reviews will remain at the top of their given categories.
- I have a Lifetime Listing, how long does it really last for? The definition of a Lifetime Listing to us is either the Life of your business or as long as the My Local Services website is on the air! To try and counter stale listings and to allow for businesses that do unfortunately close down, we will send you an automated email every 6 - 12 months to make sure you're still there, and would like to continue advertising.
- Why has my listing disappeared? You must remember to keep your email address current. If you don't update your email address details, this will mean any potential customers can't contact you, and our automated email won't be able to confirm your details. If we are unable to confirm your details twice in a six month period, then it will be assumed you are no longer trading and your listing will be removed. You would no longer have a Lifetime or Premium or Regional Listing, so you would need to re-list your business if you decided to continue with a Premium Listing.
- How do I cancel or suspend my Premium, Regional or Basic Listing? I'm afraid you can't suspend your listing, but if you need to cancel it for any reason, just simply telephone, email or write to us with the name of your business and ask us to remove your listing. Please see here for all our contact details.
- My Local Services Charity Partnerships. We have a strong bond with the charity sector, and are happy to give complimentary Premium Listings to Charities, Voluntary groups, and other community groups. If you work with any charity organisations please forward our contact details and we would be happy to offer them free advertising and use of our events planners.
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