Virgin to finally get into Retail Banking?

From the BBC:

Virgin Money has said it now has a means of developing a UK retail banking business after buying regional bank Church House Trust.

Virgin will pay £12.3m for the bank and invest £37.3m into the business.

Under the Virgin Money brand the company will use the bank to offer savings and mortgages products.

"The Church House Trust business offers us a strong platform for growth," said Virgin group founder Sir Richard Branson.

Full Article:
BBC News - Virgin Money deal paves way for developing UK bank


How satisfying for Branson if he pulls it off, after his early experiences with Bankers when they tried pulling in all his loans years ago. No idea why the Govt wouldn't sell him Northern Rock.

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I have always admired Branson and what he has achieved
The one thing that always set him apart from the rest of the blue chip bunch was his customer service. Unfortunately this has severely slipped over the years and I just labeled him as another ran.

There was a customer satisfaction survey carried out by one of the big comms forums recently and Virgin media came second to last after Orange.

now for 3 to beat you the service has to be bad.

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Interesting take, customer service, and rightly so has always been one of his main drivers in the past. Is this a case of an organisation now becoming too large and faceless?

You could argue Microsoft went the same way, and Google could be in danger of going a similar way?

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dont start me on MS I spent an hour on the phone the other day trying to explain to the injuns that I did not recieve my parcel.
it went something like this.

Me:
I have not recieved my parcel
operator:
Why not
Me:
I dont know thats why I am calling you.
Op:
but we shipped it
Me
Great I did not recieve
Op:
so on what day did you recieve it
Me:
I have not recieved anything
op:
so you have not recieved it
me:
No
Op:
so what day was that then
Me
are you trying to wind me up
Op:
Sorry Eddie
Me:
Who the hell is Eddie
Op:
You
Me:
when can I have my replacement part
Op:
We have already shipped it

and alas it all started again form the start of the conversation.

Then when they actually agreed that I had not recieved it they sent me a form to fill out staring with
HI Eddie
Many thanks for contacting us please could you detail your problem.

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outsourced call centre + reliance on scripts and no free thought + poor quality staff/low wages =

unhappy and frustrated customers

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cheers Steve
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Branson is an icon and an inspiration, but if his banking is anything like his tellybox, no way Jose!

We are out of our contract soon, and its a very welcome out!

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