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Assume you are referring to web services.
It was explained to me in relation to our online services a while ago, as long as your client isn't based in the UK, or has a UK office, then you don't charge UK VAT. I assume the same goes for the EU. Even if your client is using the product to advertise/market within the UK, and is utilising hosting equipment/servers in the UK.
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If the Clients outside the EU, with no UK presence, then no VAT.
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I'd get it from the horses mouth and phone the VAT helpline 0845 010 9000
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Good morning, Ryan.
VAT is very complex, and to make it worse, they keep changing the rules. It's all about the "place of service" This post may help you: "You are right. The rules changed in January 2010 and this section applies to your situation: 2.2 What does 'place of supply' mean for UK suppliers? If the place of supply of your services is the UK, you must charge any UK VAT due and account for it to HMRC regardless of where your customer belongs. If the place of supply of your services is another Member State, you or your customer may be liable to account for any VAT due to the tax authorities of that country. See paragraph 2.16. Where the place of supply of your services is outside the UK, you should ensure that your records contain sufficient factual evidence that this is the case. See paragraph 2.7. HM Revenue & Customs"
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